Customer Support

Complaints Book

Virtual Complaints Book in compliance with Peruvian Law N° 29571 and INDECOPI regulations.

Virtual Complaints Book: In accordance with the Consumer Protection and Defense Code of Peru, Tura Travel provides this digital tool to register formal claims or complaints.

1. Business Details (Provider)

Business Name: TURA-TRAVEL S.A.C.

RUC (Tax ID): 20537426021

Fiscal Address: Cusco, Peru

Contact Email: info@tura-travel.com

2. Customer Information (Claimant)

Full Name *

ID Type *

ID / Passport Number *

Email Address *

Phone Number *

Home Address *

The claimant is a minor / Representative required

3. Service or Product Details

Type of Good *

Total Amount Paid (USD or PEN)

Service Description / Date of Service *

4. Complaint & Request Details

Incident Type *

Claim (Reclamo): Dissatisfaction regarding the contracted services. Complaint (Queja): Issues with customer support or staff treatment.

Statement of Facts (Detailed explanation) *

Your Request (Proposed resolution) *

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Amazon & Jungle

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Cusco

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Unique Experiences

Complaints Book

1. Business Details (Provider)

2. Customer Information (Claimant)

Parent or Legal Guardian Information

3. Service or Product Details

4. Complaint & Request Details

Complaints Book

1. Business Details (Provider)

2. Customer Information (Claimant)

Parent or Legal Guardian Information

3. Service or Product Details

4. Complaint & Request Details

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