Privacy Policy
How we collect, use, and protect your personal information.
Privacy Policy & Protection of Personal Data
TURA-TRAVEL S.A.C. is committed to safeguarding your personal data in accordance with Peruvian Law N° 29733 (Personal Data Protection Law) and its Regulations approved by Supreme Decree N° 003-2013-JUS.
1. Data Banks and Consent
By booking a tour, filling out a contact form, or subscribing to our newsletter, you explicitly consent to the collection and storage of your personal details. This information is stored in our database files named “Clients” and “Web Users”, which are registered in the National Registry of Personal Data Protection in Peru.
2. Personal Data We Collect
To safely organize and operate travel packages, we collect:
- Identification Data: Full name, passport number, nationality, date of birth, and gender (required for booking trains, flights, and Machu Picchu entry tickets).
- Contact Information: Email address, phone number, and WhatsApp details.
- Travel Details: Flight schedules, hotel preferences, emergency contact details.
- Special Requirements: Dietary restrictions and health/medical conditions (necessary to guarantee safety during high-altitude excursions).
3. How We Use and Share Your Data
Your personal data is treated with absolute confidentiality and is shared only with direct service providers (such as hotels, transport operators, train lines, and tour guides) for the sole purpose of booking and operating your itinerary. We do not sell, rent, or lease your personal information to third parties.
4. Exercise of ARCO Rights
As the owner of your personal data, you can exercise your rights of **Access, Rectification, Cancellation, and Opposition (ARCO Rights)**. If you wish to review, update, or remove your information from our database, please send a written request along with a copy of your passport or ID to: info@tura-travel.com. We will process and respond to your request within the legal timeframe of 30 days.